Job Description

Role: Senior Desktop Support Analyst

Location: London (On-site 5 days)

Are you a skilled Senior Desktop Support Analyst with a passion for delivering top-tier technical support? We're on the lookout for an experienced Senior Desktop Support Analyst to join our team and play a crucial role in ensuring seamless IT operations.

What You'll Be Doing:

• Providing hands-on and remote technical support, troubleshooting hardware, software, and network issues across various devices, including VDI, laptops, and printers.
• Managing system installations, configurations, and updates for Windows 10, Office 365, and other enterprise applications.
• Deploying patches and updates using Microsoft System Centre Configuration Manager (SCCM).
• Supporting collaboration tools such as MS Teams, Exchange, and mobile communications.
• Partnering with IT teams to resolve escalated issues and drive continuous improvements.
• Investigating security vulnerabilities and ensuring compliance with IT policies.
• Creating technical documentation, knowledge base articles, and user training materials.
• Providing mentorship to junior team members and sharing best practices.
• Setting up and managing AV equipment for company-wide meetings and events.
• Participating in IT projects, including system upgrades and migrations.

What We're Looking For:

• Strong background in desktop support and IT troubleshooting.
• Hands-on experience with Windows 10/11, Microsoft Office Suite, Active Directory, Citrix, VDI, and Exchange.
• Knowledge of endpoint security tools, including antivirus and firewalls.
• Proficiency in software deployment tools like SCCM.
• Ability to work efficiently under pressure and adapt to changing priorities.
• Excellent problem-solving skills with a customer-focused mindset.
• Strong communication skills and a collaborative attitude.
• Flexibility to work additional hours when required.

If you're ready to take the next step in your IT career and work in a fast-paced, dynamic environment, we’d love to hear from you!

At Inara Talent, we believe everyone deserves a fair chance to shine. We connect great people from all backgrounds with opportunities where they can thrive, making sure hiring is fair, inclusive, and truly diverse. No matter your race, gender, age, ability, or background—we focus on what really matters: your talent.